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20518. English III . Group 34

Subject

Name20518 - English III
Group Grup 34 ( Digital Campus )
Academic Year 2019-20
Credits6 credits
Period 1st semester
Language English
Titulació
  • Double Degree in Economics and Tourism (2015) - Third year
  • Double Degree in Business Administration and Tourism - Third year
  • Degree in Tourism - Third year

Lecturers

LecturerOffice hours for students
Start timeEnd timeDay of the weekStart dateEnd dateLocation/Building
Yolanda Joy Calvo Benzies
yolandajoy.calvoyolandajoy.calvo@uib.esuib.es
12:45h13:45h Tuesday 09/09/201929/10/2019 Despacho 7 (Facultad de Turismo - edificio Arxiduc) Inglés 2, Inglés 3 y MLLM
17:00h17:30h Thursday 04/11/201920/12/2019 Despacho 7 (Facultad de Turismo)
16:00h16:30h Monday 04/11/201920/12/2019 Despacho 7 (Facultad de Turismo) CON CITA PREVIA
16:00h17:00h Wednesday 08/01/202012/02/2020 IES Joan Maria Thomàs (Tutorías para el Máster de Formación del Profesorado)
Eugenio Guillermo Iglesias Díaz
guillermo.iglesiasguillermo.iglesias@uib.esuib.es
11:00h12:00h Monday 04/11/201931/01/2020 8 / Facultat de Turisme

Context

Anglès III


Anglès III is a compulsory subject within the area of Foreign Languages Applied to Tourism which, in turn, is one of the three components of the Instrumental Module.

As an instrumental subject, Anglès III (i.e. English for Tourism III), is an essential tool for communicating in international professional settings related to the tourism industry.

The learning of English for Tourism in the Degree of Tourism is organised in four levels of proficiency consisting of 3 compulsory subjects ( Anglès I, Anglès II, Anglès III) and an elective one ( Anglès IV).

Anglès III will deal with the language needed to discuss and work with tourism issues at mid-management level. The materials used throughout the course have been designed at Level B2+ of the Common European Framewrok for Languages.The course covers the following topics: Being a manager in the tourism industry (pros and cons, skills, duties, tips for future professional life); the language of meetings and negotiations; promotion at trade fairs, National Tourism Organitations, quality (quality standards and quality assurance techniques: dealing with complaints); human resources management (job-hunting and job interviews in the tourism sector).

Requirements

Recommended

Students should have obtained a minimum pass grade in the subjects Anglès I (20502) and Anglès II (20506)

Skills

Specific

  • CE-1 A command of the English language at an intermediate level so that students can develop all language skills and use the specific vocabulary needed to perform effectively in the tourism sector.
  • CE-8 Achieve a command of foreign languages and attain the information technology skills needed to interact in the tourism market, i.e. collecting and analysing data, carrying out statistics and qualitative data analysis, making on-line bookings and using computer applications.

General

  • CG-4 Can communicate information, ideas, problems and solutions in toursim related settings to both specialist and non-specialist audiences. CG-5 Have developed those learning skills that are necessary for them to continue to undertake further study with a high degree of autonomy.
  • CG-5 Have developed those learning skills that are necessary for them to continue to undertake further study with a high degree of autonomy.
  • CG-2 Apply the acquired technical and methodological knowledge to their work in an professional way by integrating the various areas of knowledge covered in their degree in Tourism. Prove that competences have been acquired by being able to engage in tourism related discussions and develop problem-solving techniques.

Basic

You may consult the basic competencies students will have to achieve by the end of the degree at the following address: http://www.uib.eu/study/grau/Basic-Competences-In-Bachelors-Degree-Studies/

Content

Thematic content

Unit 1 Tourism managers

1.1. Challenges for tourism managers

1.2. Preliminary meeting arrangements

1.3. Planning an agenda

Unit 2 NTOs

2.1. The role of NTOs

2.2. Attending trade fairs: a stand at a trade fair.

2.3. The language of meetings I: Chairing and running a meeting.

2.4. Writing minutes

Unit 3 Managing tour operation

3.1. Putting together a package holiday: components and chain of distribution.

3.2. New product development

3.3. Contracting: The language of negotiations

3.4. Co-creation

Unit 4 The Impacts of tourism

4.1. Advantages and disadvantages of developing tourism: economic, environmental, and sociocultural.

4. 2. The language of meetings: turn-taking, summarizing and closing, follow-up.

Unit 5 Quality in tourism

5.1. Quality assurance techniques

5.2. Dealing with complaints

5.3. Letters of apology

Unit 6 Human Resource Management

6.1. The structure of the hotel trade

6.2. Hotel organizational chart

6.3. The selection process: preparing an interview.

Teaching methodology

Attended activities (2,4 credits, 60 hours)

TypeNameG. typeDescriptionHours
Theory classes Large group (G)

The course methodological approach integrates theory and practice of the language. Theory contents will cover the linguistic, sociolinguistic and pragmatic skills required to interact with the customer in tourism related communicative settings. Theory modules will, therefore, look at the grammar, specific vocabulary and text type features, reading and writing techniques, principles of pronunciation, cross-cultural issues and pragmatic knowledge. Specific vocabulary will be elicited from texts and materials used in class. Concerning English language usage, students will be provided with supplementary materials both for further training and remedial purposes. Writing techniques will be mainly taught in a deductive way i.e. students will be provided with the theory input needed to carry out the corresponding practical writing activities.

22
Practical classes Medium group 2 (X)

The linguistic, sociolinguistic and pragmatic knowledge acquired through the theory modules will be put into practice throughout a series of assessable simulations. All the activities will be related to tourism specific professional settings at a mid-management stage in which students will get familiar with the language and strategies of meetings and negotiations, human resources management, and quality assurance techniques.

24
ECTS tutorials Group tutorials Small group (P)

Group tutorials are advisory sessions where students will be encouraged to report on their progress related both to the learning of theory and the acquisition of practical skills.

10
Assessment Oral exam Small group (P)

Students oral competence will be tested through a series of simulations. Simulation 1(Meetings) will be performed in groups of 4-6 students and each student's performance will be assessed individually. Simulation 2 (Job Interview) will be performed individually before the examiner.

Students missing any of the exams mentioned above will be allowed to re-sit them provided the reasons for their absence comply with the criteria established by the Facultat de Turisme.

2
Assessment Written exam Medium group 2 (X)

A written exam wil assess the students' achievement of the course objectives regarding their reading, listening, and writing skills together with their knowledge of specific vocabulary

Students missing any of the exams mentioned above will be allowed to re-sit them provided the reasons for their absence comply with the criteria established by the Facultat de Turisme.

2

At the beginning of the semester the subject schedule will be available to students through the UIBdigital platform. This schedule will at least include the dates for the continuous assessment exams and assignment deadlines. Furthermore, the lecturer will inform students as to whether the subject syllabus will be carried out according to the schedule or otherwise, including Aula Digital.

Non-attended activities (3,6 credits, 90 hours)

TypeNameDescriptionHours
Individual self-study Language skills learning tasks

Working with supplementary material to reinforce the acquisition of the techniques and language skills needed to perform successfully in practical activities.

45
Group self-study Preparatory work for simulations

Students will be given input both on language items and specific content knowledge so that they can rehearse a specific role to be played at the scheduled simulation sessions.

Students will be asked to write the necessary documents for preparing simulated meetings.

45

Specific risks and protective measures

The learning activities of this course do not entail specific health or safety risks for the students and therefore no special protective measures are needed.

Student learning assessment

Grading criteria:

1) Students need to pass both the written exam and the oral exams.

In accordance with article 33 of the Academic Regulations, "regardless of the disciplinary procedure that may be followed against the offending student , the demonstrably fraudulent performance of any of the evaluation elements included in the teaching guides of the subjects will lead, at the discretion of the teacher, to an undervaluation in the qualification that may suppose the qualification of "suspense 0" in the annual evaluation of the subject".

Oral exam
Type Assessment
Technique Oral tests ( recoverable )
Description

Students oral competence will be tested through a series of simulations. Simulation 1(Meetings) will be performed in groups of 4-6 students and each student's performance will be assessed individually. Simulation 2 (Job Interview) will be performed individually before the examiner.

Students missing any of the exams mentioned above will be allowed to re-sit them provided the reasons for their absence comply with the criteria established by the Facultat de Turisme.

Assessment criteria

Simulation 1: Meeting Simulation (30%)

Simulation 2: Job Interview (10%)

Students must perform successfully in at least 50% of their oral participation in simulations.

Final grade percentage: 40%

Written exam
Type Assessment
Technique Objective tests ( recoverable )
Description

A written exam wil assess the students' achievement of the course objectives regarding their reading, listening, and writing skills together with their knowledge of specific vocabulary

Students missing any of the exams mentioned above will be allowed to re-sit them provided the reasons for their absence comply with the criteria established by the Facultat de Turisme.

Assessment criteria

Final written exam : Students must successfully complete 60% of the exam.

Final grade percentage: 60%

Resources, bibliography and additional documentation

Basic bibliography

CLASS BOOK:
Walker, R and Harding, K. (2009): Tourism 3. Oxford, Oxford University Press.

Additional bibliography

SUGGESTED GRAMMARS:
Duckworth, M. (2003): Business Grammar & Practice. Oxford, Oxford University Press.
Strutt, P. (1992): Longman Business English Usage. Harlow, Pearson Education Ltd.
Swan, M. y Walter, C. (1997): How English Works. A Grammar Practice Book with Answers. Oxford, Oxford University Press.
Vince, M. (2003): Advanced Language Practice with Key. Oxford, Macmillan Publishers Ltd.
Swan, M. (1980,1995): Practical English Usage. Oxford, Oxford University Press.
Thomson, A.J. y Martinet, A. V. (1986). A Practical English Grammar. 4ª Ed. Oxford, Oxford University Press.
Yule, G. (2006): Oxford Practice Grammar Advanced. Oxford, Oxford University Press


SUGGESTED DICTIONARIES:
Gran Diccionario Larousse. Español-Inglés/Inglés-Español
Collins Cobuild English Language Dictionary.
Alcaráz Varó, E. y otros (2000): Diccionario de términos de turismo y de ocio. Inglés-Español/Spanish-English. Barcelona, Ariel Referencia.
Castelo Montero, M. (2003): Diccionario comentado de términos finacieros ingleses de uso frecuente en español. La Coruña, Netbiblo. S.L

ENGLISH FOR PROFESSIONAL PURPOSES
Brook-Hart, G. (2006): Business Benchmark Upper-intermediate. Cambridge, Cambridge University Press
Downes,C.(2008): Cambridge English for Job-hunting. Cambridge, Cambridge University Press
Thompson, K. (2007): English for Meetings. Oxford, Oxford University Press
Robinson, N. (2010): Cambridge English for Marketing. Cambridge, Cambridge University Press.