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20502. English I . Group 16

Subject

Name20502 - English I
Group Grup 16 ( Campus Digital )
Academic Year 2019-20
Credits6 credits
Period 2nd semester
Language English
Titulació -

Lecturers

LecturerOffice hours for students
Start timeEnd timeDay of the weekStart dateEnd dateLocation/Building
Magdalena Catrain González
magdalena.catrainmagdalena.catrain@uib.esuib.es
Head of group
09:00h10:00h Monday 09/09/201913/07/2020 Despacho3
09:00h10:00h Monday 09/09/201910/06/2020 Despacho3
09:00h10:00h Monday 09/09/201913/07/2020 Despacho3
Aura Iris Canet Alibau
aura.canetaura.canet@uib.esuib.es
You need to book a date with the professor in order to attend a tutorial.

Context

Anglès I

Anglès I is a compulsory subject within the area of Foreign Languages Applied to Tourism which, in turn, is one of the three components of the Instrumental Module.

As an instrumental subject, Anglès I ( i.e. English for Tourism I), is an essential tool for communicating in international professional settings related to the tourism industry.

The learning of English for Tourism in the Degree of Tourism is organised in four levels of proficiency consisting of 3 compulsory subjects ( Anglès I, Anglès II, Anglès III ) and an elective one ( Anglès IV ).

Anglès I will deal with the language needed to provide customer service and tourist information at intermediate level in the following professional settings: hotels, tourist information centres, and airports.

Requirements

Recommended

Students must have achieved a B1 level of proficiency (as determined in the Common European Framework of Reference for Languages) in English as a Foreign Language in their post-obligatory secondary education.

Skills

Specific

  • CE-1 A command of the English language at an intermediate level so that students can develop all language skills and use the specific vocabulary needed to perform effectively in the tourism sector.
  • CE-8 Achieve a command of foreign languages and attain the information technology skills needed to interact in the tourism market, i.e. collecting and analysing data, carrying out statistics and qualitative data analysis, making on-line bookings and using computer applications.

General

  • CG-4 Can communicate information, ideas, problems and solutions in toursimrelated settingsto both specialist and non-specialist audiences.
  • CG-5 Have developed those learning skills that are necessary for them to continue to undertake further study with a high degree of autonomy.
  • CG-2 Apply the acquired technical and methodological knowledge to their work in an professional way by integrating the various areas of knowledge covered in their degree in Tourism. Prove that competences have been acquired by being able to engage in tourism related discussions and develop problem-solving techniques.

Basic

You may consult the basic competencies students will have to achieve by the end of the degree at the following address: http://www.uib.eu/study/grau/Basic-Competences-In-Bachelors-Degree-Studies/

Content

Thematic content

Unit 1 The tourism industry

1.1.- Tourism sectors.

1.2.- Jobs and careers.

Unit 2 Travel agencies 1: The sales process

2.1.- The role of travel agencies in the distribution channel.

2.2.- Services and products.

2.3.- Selling techniques.

Unit 3 Travel agencies 2: Bookings

3.1.- Taking a booking.

3.2.- Booking terms and conditions.

3.3.- Business communication skills 1: Telephoning techniques.

3.4.- Business communication skills 2: Confirming a booking.

Unit 4 Means of transport

6.1.- Describing and comparing types of transport.

6.2.- Giving timetable information.

Unit 5 Air travel

5.1.- Trends in the airline industry.

5.2.- Types of airlines.

Unit 6 Airports

6.1.- Airport procedures.

6.2.- Incidents and complaints.

Unit 7 Tourist destinations

7.1.- Destination features.

7.2.- Reasons for travel and customer profiles.

Unit 8 Accommodation

8.1.- Types of accommodation.

8.2.- Facilities and services.

8.3. - Check-in and check-out.

Unit 9 Applying for jobs

9.1. Business communication skills 3: Letters of application.

9.2. Business communication skills 4: CVs.

Teaching methodology

Introduction

Attended activities (2,4 credits, 60 hours)

TypeNameG. typeDescriptionHours
Theory classes Theory Large group (G)

The course methodological approach integrates theory and practice of the language . Theory contents will cover the linguistic, sociolinguistic and pragmatic skills required to interact with the customer in tourism related communicative settings. Theory modules will, therefore, look at the grammar, specific vocabulary and text type features, reading and writing techniques, principles of pronunciation, cross-cultural issues and pragmatic knowledge. Specific vocabulary will be elicited from texts and materials used in class . Concerning English language usage, students will be provided with supplementary materials both for further training and remedial purposes. Writing techniques will be mainly taught in a deductive way i.e. students will be provided with the theory input needed to carry out the corresponding practical writing activities.

22
Practical classes Professional skills practice Medium group 2 (X)

The linguistic, sociolinguistic and pragmatic knowledge acquired through the theory modules will be put into practice throughout a series of task-based activities comprising role plays, simulations, pair-work tasks, and debates. All the activities will be related to tourism specific professional settings at a provision stage. All activities will be designed to integrate the four skills: reading, writing, speaking and listening; and students will be expected to use the specific vocabulary, and be able to identify the text-types which are relevant to every professional setting and communicative function. English will be used as a medium of instruction and students will be encouraged to use English for classroom interaction.

24
ECTS tutorials Group tutorials Medium group 2 (X)

Group tutorials are advisory sessions where students will be encouraged to report on their progress related both to the learning of theory and the acquisition of practical skills.

9
Assessment Assessment Medium group 2 (X)

Students will be assessed through both written and oral exams.

Students missing any of the exams will be allowed to re-sit them provided the reasons for their absence comply with the criteria established by the Facultat de Turisme .

4
Assessment Oral skills assessment Medium group 2 (X)

Oral skills will be assessed. Oral exams will be sat both individually and in pairs.

1

At the beginning of the semester the subject schedule will be available to students through the UIBdigital platform. This schedule will at least include the dates for the continuous assessment exams and assignment deadlines. Furthermore, the lecturer will inform students as to whether the subject syllabus will be carried out according to the schedule or otherwise, including Aula Digital.

Non-attended activities (3,6 credits, 90 hours)

TypeNameDescriptionHours
Individual self-study Working on theory contents

Learning and revising theory. Completing assigments related to the theory items taught in class.

37
Individual self-study Progress assessment tasks

Essays and exercises will be assigned as homework to be assessed and corrected in class.

23
Group self-study Preparatory work for practice sessions

Preparing the activities to be carried out before the class.

30

Specific risks and protective measures

The learning activities of this course do not entail specific health or safety risks for the students and therefore no special protective measures are needed.

Student learning assessment

In accordance with article 33 of the Academic Regulations, "regardless of the disciplinary procedure that may be followed against the offending student , the demonstrably fraudulent performance of any of the evaluation elements included in the teaching guides of the subjects will lead, at the discretion of the teacher, to an undervaluation in the qualification that may suppose the qualification of "suspense 0" in the annual evaluation of the subject".

Theory
Type Theory classes
Technique Observation techniques ( non-retrievable )
Description

The course methodological approach integrates theory and practice of the language . Theory contents will cover the linguistic, sociolinguistic and pragmatic skills required to interact with the customer in tourism related communicative settings. Theory modules will, therefore, look at the grammar, specific vocabulary and text type features, reading and writing techniques, principles of pronunciation, cross-cultural issues and pragmatic knowledge. Specific vocabulary will be elicited from texts and materials used in class . Concerning English language usage, students will be provided with supplementary materials both for further training and remedial purposes. Writing techniques will be mainly taught in a deductive way i.e. students will be provided with the theory input needed to carry out the corresponding practical writing activities.

Assessment criteria

Active participation and regular attendance will be taken into account.

Final grade percentage: 0%

Professional skills practice
Type Practical classes
Technique Short-answer tests ( non-retrievable )
Description

The linguistic, sociolinguistic and pragmatic knowledge acquired through the theory modules will be put into practice throughout a series of task-based activities comprising role plays, simulations, pair-work tasks, and debates. All the activities will be related to tourism specific professional settings at a provision stage. All activities will be designed to integrate the four skills: reading, writing, speaking and listening; and students will be expected to use the specific vocabulary, and be able to identify the text-types which are relevant to every professional setting and communicative function. English will be used as a medium of instruction and students will be encouraged to use English for classroom interaction.

Assessment criteria

1 Mid-term test (10%).

Final grade percentage: 10%

Group tutorials
Type ECTS tutorials
Technique Observation techniques ( non-retrievable )
Description

Group tutorials are advisory sessions where students will be encouraged to report on their progress related both to the learning of theory and the acquisition of practical skills.

Assessment criteria

Students will be encouraged to self-assess their work ad report to the class on their learning progress. Learning methods and learning needs will be discussed with peers and the teacher.

Final grade percentage: 0%

Assessment
Type Assessment
Technique Objective tests ( retrievable )
Description

Students will be assessed through both written and oral exams.

Students missing any of the exams will be allowed to re-sit them provided the reasons for their absence comply with the criteria established by the Facultat de Turisme .

Assessment criteria

Final written exam (60%). Students must successfully complete 60% of the total in order to pass this exam.

Final grade percentage: 60%

Oral skills assessment
Type Assessment
Technique Oral tests ( retrievable )
Description

Oral skills will be assessed. Oral exams will be sat both individually and in pairs.

Assessment criteria

Final oral exam (30%). Students must get a minimun of 50% of the total mark in order to pass this exam. Regular attendance and motivation will be taken into account

Final grade percentage: 30%

Working on theory contents
Type Individual self-study
Technique Self-assessment systems ( non-retrievable )
Description

Learning and revising theory. Completing assigments related to the theory items taught in class.

Assessment criteria
Final grade percentage: 0%

Progress assessment tasks
Type Individual self-study
Technique Other methods ( non-retrievable )
Description

Essays and exercises will be assigned as homework to be assessed and corrected in class.

Assessment criteria
Final grade percentage: 0%

Preparatory work for practice sessions
Type Group self-study
Technique Real or simulated task performance tests ( non-retrievable )
Description

Preparing the activities to be carried out before the class.

Assessment criteria
Final grade percentage: 0%

Resources, bibliography and additional documentation

Basic bibliography

Walker, R. and Harding, K. (2010): Tourism 1. Oxford: Oxford University Press.
Prodromou, Luke (2012): Grammar and Vocabulary for Cambridge First. 2nd Edition. Harlow: Pearson Education Ltd.

Additional bibliography

Collins Cobuild English Language Dictionary.
Chapman, R. (2007). English for e-mails. Oxford: Oxford University Press.
Gordon, D. (2007). English for Telephoning . Oxford: Oxford University Press.
Gran Diccionario Larousse. Español-Inglés / Inglés- Español.
Mascull, B. (2010): Business Vocabulary in Use. Elementary to Pre-intermediate. Cambridge University Press.
Mascull, B. (2010): Business Vocabulary in Use. Intermediate. Cambridge University Press.
McCarthy, M. et al. (2009): Grammar for Business. Cambridge: Cambridge University Press.
Swan, M. (1980,1995). Practical English Usage. Oxford: Oxford University Press.